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Field Heritage Terms & Conditions

Last Updated: June 2026

1. Introduction

These Terms & Conditions apply to all bookings made with Field Heritage (\"Field Heritage\", \"we\", \"us\" or \"our\").

By making a booking with Field Heritage, you agree to be bound by these Terms & Conditions.

Bookings are accepted solely for short-term accommodation purposes and do not create a tenancy, lease or any right of occupation beyond the agreed booking period.

The lead guest must be at least 18 years of age and must remain present throughout the stay unless otherwise agreed in writing.

2. Booking Confirmation

A booking is confirmed and a legally binding agreement is formed once payment has been successfully processed and a booking confirmation has been issued.

Field Heritage reserves the right to refuse or cancel bookings where fraudulent activity, false information, payment issues or breaches of these Terms & Conditions are suspected.

3. Payments

Payment schedules vary by property and will be clearly displayed during the booking process.

By completing a booking, guests agree to the payment schedule applicable to their reservation.

Failure to make payments when due may result in cancellation of the booking and forfeiture of any monies already paid.

All prices displayed are subject to change until a booking has been confirmed.

4. Cancellation Policy

Cancellation policies vary between properties and will be clearly displayed during the booking process.

By confirming a booking, guests agree to the cancellation policy applicable to their reservation.

Any refunds due will be processed in accordance with the cancellation terms accepted at the time of booking.

5. Additional Agreements

Certain bookings may require guests to complete additional documentation prior to arrival, including but not limited to:

Rental Agreements
House Rules Agreements
Security Deposit Agreements
Damage Waiver Agreements
Guest Verification Requirements
Liability Waivers

Failure to complete required documentation may result in cancellation of the booking without refund.

6. Security Deposits & Damage Waivers

Properties may require either a refundable security deposit or a non-refundable damage waiver.

The applicable option and amount will be displayed during the booking process.

Guests remain responsible for any damage, theft, loss, excessive cleaning, rule breaches or other costs exceeding the value of any deposit or damage waiver.

Field Heritage reserves the right to recover such costs using the payment method provided during booking or through other lawful recovery methods.

7. Guest Responsibilities

The lead guest accepts responsibility for:

All occupants and visitors attending the property.
Compliance with all house rules.
The conduct of all members of the booking party.
Maintaining the property in a clean, safe and secure condition.
Reporting damage, defects, incidents or safety concerns promptly.

The lead guest remains personally liable for charges, damages, losses and breaches arising from the actions of any guest or visitor.

8. Occupancy & Unauthorised Guests

Only guests included within the booking may stay at the property unless prior written approval has been obtained.

Unauthorised guests or occupancy exceeding the stated maximum occupancy may result in:

Additional charges.
Immediate termination of the booking.
Removal from the property without refund.
Additional recovery costs where applicable.

9. Prohibited Activities

Unless expressly authorised in writing by Field Heritage, guests must not:

Hold parties, events or gatherings.
Engage in illegal activity.
Cause excessive noise or nuisance.
Tamper with alarms, locks, CCTV systems or safety equipment.
Permit unauthorised visitors to stay overnight.
Use the property for commercial activities without written approval.
Bring hazardous, dangerous or unlawful materials onto the property.

Any serious breach may result in immediate termination of the booking without refund.

10. Smoking & Vaping

Smoking and vaping are prohibited inside all properties unless expressly stated otherwise.

Guests are responsible for all cleaning, repair, replacement and loss-of-income costs resulting from smoking or vaping within a property.

11. Property Access

Field Heritage reserves the right to access a property where reasonably necessary, including:

Emergencies.
Maintenance requirements.
Safety concerns.
Property inspections.
Legal or regulatory compliance.

Reasonable notice will be provided wherever possible.

12. Damage, Theft & Additional Charges

Guests are responsible for any damage, theft, loss or excessive cleaning resulting from their stay.

Field Heritage reserves the right to recover costs associated with:

Property damage.
Missing items.
Specialist cleaning.
Excessive waste removal.
Smoking breaches.
Emergency call-outs.
Key, fob or lock replacement.
Additional guest charges.
Breaches of house rules.
Unauthorised late departures.

Evidence may include photographs, invoices, quotations, contractor reports and communication records.

13. Payment Reversals & Chargebacks

If any payment is reversed, disputed, charged back, cancelled, declined, recalled or otherwise fails after check-in, Field Heritage reserves the right to:

Terminate the booking.
Deactivate access where applicable.
Recover outstanding sums.
Recover reasonable legal, debt recovery and administrative costs where legally permitted.

14. Check-In & Check-Out

Check-in and check-out times vary between properties and are displayed on the property listing and booking confirmation.

Unauthorised late departures may result in additional charges.

15. Facilities & Amenities

Properties may contain facilities including but not limited to:

Hot tubs
Fire pits
Swimming pools
Games rooms
Children's play equipment
Outdoor recreational facilities

Guests use all facilities entirely at their own risk.

Children must be supervised at all times.

Guests must follow all instructions and safety guidance provided at the property.

16. CCTV & Occupancy Monitoring

External CCTV and occupancy monitoring systems may operate at certain properties for security, safety, occupancy verification, property protection and crime prevention purposes.

No surveillance equipment is installed within private internal living spaces.

17. Personal Belongings

Guests are responsible for their personal belongings and vehicles throughout their stay.

Field Heritage accepts no responsibility for loss, theft or damage to personal property unless caused directly by our negligence.

18. Limitation of Liability & Assumption of Risk

Guests acknowledge that certain facilities and features may carry inherent risks.

To the fullest extent permitted by law, Field Heritage shall not be liable for injury, illness, allergic reactions, loss, theft, damage, inconvenience or accidents arising from the use of accommodation, facilities, amenities or surrounding grounds except where caused by proven negligence.

Our total liability shall not exceed the total value of the booking except where prohibited by law.

19. Termination

Field Heritage reserves the right to terminate a booking immediately without refund where:

Payment has not been received.
A payment is reversed or disputed.
False information has been provided.
Fraudulent activity is suspected.
House rules are breached.
Illegal activity is suspected.
Property damage occurs.
Excessive noise or nuisance occurs.
Safety concerns arise.
Guests behave in a threatening, abusive or unsafe manner.

Where termination occurs due to guest breach, the guest remains liable for all outstanding sums, losses, damages and recovery costs.

20. Force Majeure

Field Heritage shall not be liable for failure to perform any obligation due to events beyond its reasonable control, including severe weather, natural disasters, utility failures, government restrictions, supplier failures, public health incidents or emergencies.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising from a booking shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Contact

Field Heritage

Phone: 01246 792049

Email: jack@fieldheritage.com

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